Top 30 hotel sales manager interview questions and answers pdf ebook
30 hotel sales manager interview questions and answers pdf ebook free download. In this post, let me share all of you about #top 30 common...
https://hotelsalesmanagerinterview678.blogspot.com/2014/03/top-7-hotel-sales-manager-interview.html
30 hotel sales manager interview questions and answers pdf ebook free download.
In this post, let me share all of you about #top 30 common hotel sales manager interview questions and answers. If you need more details such as: hotel sales manager behavioral interview, hotel sales manager interview process, hotel sales manager interview tips...pls leave your comments below.\
1. hotel sales manager interview question: Tell me a little about yourself.
Where to start? What do they want to know? Should I start in high school, college, first grade? It’s one of the most frequently asked questions in an interview: Tell me about yourself. The way you answer this question will set the tone for the rest of the interview. This can be a challenging question to answer if you are not prepared for it, but it’s really asked as an icebreaker.
Briefly talk about your current employer. Discuss 2-3 of your most significant accomplishments. Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. Then discuss how you see yourself fitting into a position at their company.
Related posts: 10 tips to answer question: tell me about yourself?
2. Sell me this pen?
It stumps a room of salespeople when Leo asks it in Wolf of Wall Street, and it still trips up people today. There’s no right or wrong answer to this question, interviewers just want to see your approach to the problem and how you think on your feet.
A good place to start is by prioritising benefits over features. Don’t worry, you can make them up in this scenario. So don’t talk about the pen’s fine tip, instead discuss how it’ll help make messy handwriting more legible. The pen isn’t just metal, it’s a chrome fashion item to accessorise with. It isn’t just a ballpoint, it’s a reliable asset that won’t dry up when called on to write down that number.
Better yet, ask your interviewers what frustrates them about writing and how this pen can solve it. Whatever your technique, speak with enthusiasm, use positive body language and remember to close the sale. “So, can I wrap this pen up for you?”
3. hotel sales manager interview question: What are your greatest strengths?
They are asking you this in a broad sense. So ask yourself: What are you best at doing?
Are you a good leader?
Are you a skilled time manager?
Are you a great communicator?
Are you a detailed planner?
Are you good at convincing others?
Whatever you are best at doing, give the interviewer the top 2 or 3 things you excel at.
DO THIS when answering: What are your greatest strengths?
+ Research the job description to find out what they are looking for and leverage your strengths to match.
+ If leadership is something they are looking for talk about your experience as a leader and projects you have successfully led.
+ Your strengths should be aligned with the requirements of the position you are applying for.
+ Talk about your strengths as a solution to their problems.
DON’T DO THIS:
+ Don’t rattle of a list of strengths that are out of context with the job.
+ Don’t list personal strengths, like that you’re a good parent.
+ Don’t list strengths that you are unable to articulate through work experience.
+ Don’t say you’re not sure.
+ Don’t tell them you don’t have any.
+ Don’t be modest when you answer because this is an opportunity to sell yourself.
4. Do you prefer a long or short sales cycle?
Here are sample answers for the interview question “Do you prefer a long sales cycle resulting in the sale of a large ticket item, or a shorter cycle with more frequent sales? ”
Sample Answer: I think there are interesting points to both types of sales. I like a longer sales cycle, as it gives me time to get to know the customer, and spend time educating them about the benefits and uses of the product. Shorter cycles are more intense, since you typically don’t have the luxury of too much personal knowledge of the customer, or the time for lengthy explanations. You need to hit the high priority topics rather quickly.
5. hotel sales manager interview question: Why did you leave your last job?
Unless you’re still working, you will get asked this question. Even if you are working, they will ask you why you want to leave. But more often than not, if you are not working, chances are that you were laid off, terminated, or quit. You just have to let them know the reasoning behind why you are not working at your most recent job.
If you left of your own free will, then explain why you left and what your plans were in doing so. If you were fired for performance reasons, a simple explanation is all that is needed, but make sure this will not affect the requirements for this new job. If you were laid off, let them know several members of your team were laid off due to the economy and slowing product sales. But warm that up a bit and put it into your own words so it makes sense.
DO THIS when answering: Why did you leave your last job?
+ If you left of your own free will, tell them why you left and reflect positively on your former employer. Tell them it was a hard decision to make but you felt it was the right choice for you.
+ If you were fired, be as brief as possible in your explanation and accept responsibility for what happened.
+ If you were laid off due to downsizing or the economy then tell them this as long as it’s true.
DON’T DO THIS:
+ Don’t bad mouth your past company, boss or co-workers
+ Don’t say that the pay was bad and you wanted more money.
+ Don’t say that the hours were terrible.
+ Don’t say that you could not get along with your manager.
+ Don’t lie if you were terminated.
+ Don’t defend yourself or place blame on the employer.
6. How did you land your most successful sale?
When you answer questions about your sales successes, be sure to give a tangible example of how and why you were successful. When applicants are interviewed for a sales job the interviewer is looking for quantifiable accomplishments i.e. closing the sale, 56% increase in revenue year over year, how you made the sale, etc.
Sample Answer: My most successful sale was one where I had taken over a customer from another salesperson who had to leave suddenly. I immediately contacted the person, and let them know the situation. I knew that my colleague was having a difficult time getting the client to commit to the purchase of a large motor home. Part of it was circumstantial, but when I was given the opportunity to take over the sale, I was able to give the customer some reflection time, and was ultimately able to close the sale.
7. hotel sales manager interview question: What do you know about the company?
Any candidate can read and regurgitate the company’s “About” page. So, when interviewers ask this, they aren't necessarily trying to gauge whether you understand the mission—they want to know whether you care about it. Start with one line that shows you understand the company's goals, using a couple key words and phrases from the website, but then go on to make it personal. Say, “I’m personally drawn to this mission because…” or “I really believe in this approach because…” and share a personal example or two.
8. What do you find most rewarding about being in sales?
Here are sample answers for the interview question “What do you find most rewarding about being in sales?”
Sample Answers
• I really enjoy making contacts, and spending time talking with people. The most rewarding part of being in sales, for me, is the time spent with customers, helping them make the right decision about a product.
• I think the most rewarding thing about sales is providing customers with the best service possible. I pride myself on making sure that a customer knows about the product they are purchasing, and has the ability to use it to its fullest potential.
9. hotel sales manager interview question: What are your long term career goals?
This top 10 question is asked to see how goal oriented you are with your life and if you have a short or long term goal or plan for your career. Don’t say that you don’t know.
This is a good chance to tell the interviewer how you progressed through your career, how you started and where you are at, today, and that you are right on track. Be specific and to the point. Again, this is a short answer question.
You can really turn this answer around any which way that works best for you. The basic idea that you want to get across to the interviewer is that you have a plan for where you are going. Most people don’t, they just wander around from job to job, but not you.
For what every position or qualifications you possess, identify the next logical step for that position and use that as your answer. Try to avoid job titles and focus on gaining experience and responsibilities.
“For the past 3 years, I have been working as a systems analyst and I see myself growing by moving into more challenging roles, with greater responsibility perhaps in management, or project management.”
Related post: 10 tips to answer question: Where do you see yourself in five years
10. What do you think are the most important skills in succeeding in sales?
You could put a number on the skills to structure your answer around this. For example, “In my opinion, the three most important sales skills are…” Instead of referring to specific sales techniques, you should mention competencies and skills which a salesperson need to get success.
Below are some skills including:
• Adjust your approach to different people and situations.
• Ask a right question and how to listen.
• How to communicate and handle dissatisfaction and rejection of customers.
• Make plan and comply with it.
• Make influence on and persuade customers.
• To be good at negotiating for common agreement.
11. hotel sales manager interview question: What are your biggest weaknesses?
Every candidate knows how to answer this question: Just pick a theoretical weakness and magically transform that flaw into a strength in disguise!
For example: "My biggest weakness is getting so absorbed in my work that I lose all track of time. Every day I look up and realize everyone has gone home! I know I should be more aware of the clock, but when I love what I'm doing I just can't think of anything else."
So your "biggest weakness" is that you'll put in more hours than everyone else? Great...
A better approach is to choose an actual weakness, but one you're working to improve. Share what you're doing to overcome that weakness. No one is perfect, but showing you're willing to honestly self-assess and then seek ways to improve comes pretty darned close.
12. What are the most important sales skills?
Not everyone can handle sales. You need to have the right attitude and abilities. At your job interview, the interviewer will be looking for your sales skills, and the aspects of the process that help close deals. An example of a good answer includes “The ability to recognize both verbal and non-verbal cues to adapt the sales strategies you implement to impress the prospective buyer.”
13. hotel sales manager interview question: What do you consider to be your biggest professional achievement?
Here's an interview question that definitely requires an answer relevant to the job. If you say your biggest achievement was improving throughput by 18 percent in six months but you're interviewing for a leadership role in human resources ... that answer is interesting but ultimately irrelevant.
Instead, talk about an underperforming employee you "rescued," or how you overcame infighting between departments, or how so many of your direct reports have been promoted....
The goal is to share achievements that let the interviewer imagine you in the position -- and see you succeeding.
14. How do you move on from a rejection?
Rejections are common within sales jobs, and one of the primary reasons that most personalities could not handle sales roles. Try to downplay how hard you take rejections, but feel free and be honest about a technique you use to handle rejection or answer with something like, “I simply move on to the next prospect, because a rejection is simply a sign that the individual was not yet ready for our solution.”
15. hotel sales manager interview question: What was your salary in your last job?
This is a tough one. You want to be open and honest, but frankly, some companies ask the question as the opening move in salary negotiations.
Try an approach recommended by Liz Ryan. When asked, say, "I'm focusing on jobs in the $50K range. Is this position in that range?" (Frankly, you should already know -- but this is a good way to deflect.)
Maybe the interviewer will answer; maybe she won't. If she presses you for an answer, you'll have to decide whether you want to share or demur. Ultimately your answer won't matter too much, because you'll either accept the salary offered or you won't, depending on what you think is fair.
Related post: Tips to answer question: what are your salary expectations?
16. How will you introduce yourself to the customers?
Customers are the backbone of an organization. As a sales person, you should know how to handle their queries in a proper way.
While introducing yourself to the customer, also introduce your company. For example, “My name is Meera. I am working with CareerRide Info. We are an online magazine and we help create awareness about various career options for our site visitors.”
Be gentle and try to pay attention to the needs of the customer rather than focusing on your skills.
17. hotel sales manager interview question: Do you have any questions for us?
Beware of candidates who say “no” or that everything has been thoroughly discussed, Enelow says. Now is the time for them to re-emphasize why they’re the most logical choice for the opening by asking key questions they’ve prepared and haven’t had a chance to voice. Those who want to learn more about the company’s professional development opportunities or ask what you personally like best about working there are looking for insights to help them decide whether to accept an offer if it’s extended.
Related post: 10 questions to ask employer at an interview
18. How do you maintain your relationship with your old customers?
Tell the interviewer about the qualities that you possess and which help you build a strong bond with the customers. The company would be interested to know the techniques or styles that you would apply to maintain good relations with your customers.
Maintaining relations with the new and the existing customers is not an easy task. You should never forget your old customers. They are the strength of your organization. Keeping good relations with your old customers would strengthen the organization.
19. Tell us something about your creativity or methods to convince a customer for a big order?
Customers buy a product not only because of the product features that it possess but also for the benefits they gain. The more you explain to the customers about the benefits, the more you can sell a product
You should be a solution provider. Tell them about your creativity skills or the techniques to convince a customer in your style. Explain how you would give the details about a product.
For example, if you buy a chocolate box, wherein the chocolates are stored in a bowl, convince the customer about having a bowl free. You should think out of the box.
20. hotel sales manager interview question: Out of all the other candidates, why should we hire you?
Since a candidate cannot compare himself with people he doesn't know, all he can do is describe his incredible passion and desire and commitment and ... well, basically beg for the job. (Way too many interviewers ask the question and then sit back, arms folded, as if to say, "Go ahead. I'm listening. Try to convince me.")
And you learn nothing of substance.
Here's a better question: "What do you feel I need to know that we haven't discussed?" Or even "If you could get a do-over on one of my questions, how would you answer it now?"
Rarely do candidates come to the end of an interview feeling they've done their best. Maybe the conversation went in an unexpected direction. Maybe the interviewer focused on one aspect of their skills and totally ignored other key attributes. Or maybe candidates started the interview nervous and hesitant, and now wish they could go back and better describe their qualifications and experience.
Plus, think of it this way: Your goal as an interviewer is to learn as much as you possibly can about every candidate, so don't you want to give them the chance to ensure you do?
Just make sure to turn this part of the interview into a conversation, not a soliloquy. Don't just passively listen and then say, "Thanks. We'll be in touch." Ask follow-up questions. Ask for examples.
And of course if you're asked this question ... use it as a chance to highlight things you haven't been able to touch on.
11. hotel sales manager interview question: What can we expect from you in your first three months?
Ideally the answer to this should come from the employer: They should have plans and expectations for you.
But if you're asked, use this general framework:
+ You'll work hard to determine how your job creates value -- you won't just stay busy, you'll stay busy doing the right things.
+ You'll learn how to serve all your constituents -- your boss, your employees, your peers, your customers, and your suppliers and vendors.
+ You'll focus on doing what you do best -- you'll be hired because you bring certain skills, and you'll apply those skills to make things happen.
+ You'll make a difference -- with customers, with other employees, to bring enthusiasm and focus and a sense of commitment and teamwork.
Then just layer in specifics that are applicable to you and the job.
21. At what point do you stop working with a potential client?
A hiring manager is going to want to know how dedicated to the sales process you are, but also how well you can recognize when enough is enough. Sales is all about walking the fine line between being persistent and being pushy and a hiring manager wants to make sure you recognize that difference. A persistent sales person can sometimes help close a reluctant deal but a pushy one can drive one away.
22. hotel sales manager interview question: Why do you want this job?
Again, companies want to hire people who are passionate about the job, so you should have a great answer about why you want the position. (And if you don't? You probably should apply elsewhere.) First, identify a couple of key factors that make the role a great fit for you (e.g., “I love customer support because I love the constant human interaction and the satisfaction that comes from helping someone solve a problem"), then share why you love the company (e.g., “I’ve always been passionate about education, and I think you guys are doing great things, so I want to be a part of i
23. How do you view collaboration within a sales team?
Being a part of a sales team means being a part of…well…a team, and a hiring manager is going to want to know how you’re going to fit in and if you work well with others. While it might feel like you’re on your own most days when working sales, you’ll still be expected to collaborate on some level with other members of the sales team as well as your sales manager and the marketing team.
An employee who is uncooperative can not only slow down the sales process but can also contribute to hostile work environments and may ultimately cost potential clients.
24. hotel sales manager interview question: What can you contribute to this company?
Often in job interviews, you will get a question about how you will contribute to or add value to a company. This question gives you a chance to explain what makes you stand out among all the other candidates and how you will be an asset to that particular company. If you're asked about what you can contribute to the organization, you'll have the perfect opportunity to show the interviewer why you're a good candidate for the job.
The company wants to discover how you can help and what you'll be able to accomplish, if you were to be hired.
How to Prepare a Response
The best way to answer questions about your contributions to the company is to give examples of what you have accomplished in the past and to relate them to what you can achieve in the future. This is known as the STAR interview response method. It provides a simply way to remember how to respond to interview questions: Situation (describe), Task (what you decided to do), Action (how you completed the task), and Result (the outcome of the situation).
First of all, be sure to have researched the company prior to the interview, so you are familiar with the company's mission. Try to identify the company’s specific needs, and then respond by giving examples as to why your education, skills, accomplishments, and experience will make you an asset for the employer in fulfilling these needs.
Take a few moments to compare your goals with the objectives of the company and the position. Match your qualifications to the job, so you're prepared to share what you have to offer. Also, be ready to mention what you have accomplished in your other jobs. Your goal is to impress the interviewer with your accomplishments to date and what you expect to accomplish if you were to be hired.
25. hotel sales manager interview question: Why was there a gap in your employment?
If you were unemployed for a period of time, be direct and to the point about what you’ve been up to (and hopefully, that’s a litany of impressive volunteer and other mind-enriching activities, like blogging or taking classes). Then, steer the conversation toward how you will do the job and contribute to the organization: “I decided to take a break at the time, but today I’m ready to contribute to this organization in the following ways.”
26. hotel sales manager interview question: How would your boss and co-workers describe you?
First of all, be honest (remember, if you get this job, the hiring manager will be calling your former bosses and co-workers!). Then, try to pull out strengths and traits you haven't discussed in other aspects of the interview, such as your strong work ethic or your willingness to pitch in on other projects when needed.
27. hotel sales manager interview question: Describe your dream job?
Three words describe how you should answer this question: relevance, relevance, relevance.
But that doesn't mean you have to make up an answer. You can learn something from every job. You can develop skills in every job. Work backward: Identify things about the job you're interviewing for that will help you if you do land your dream job someday, and then describe how those things apply to what you hope to someday do.
And don't be afraid to admit that you might someday move on, whether to join another company or -- better -- to start your own business. Employers no longer expect "forever" employees.
28. hotel sales manager interview question: What kind of work environment do you like best?
Maybe you love working alone ... but if the job you're interviewing for is in a call center, that answer will do you no good.
So take a step back and think about the job you're applying for and the company's culture (because every company has one, whether intentional or unintentional). If a flexible schedule is important to you, but the company doesn't offer one, focus on something else. If you like constant direction and support and the company expects employees to self-manage, focus on something else.
Find ways to highlight how the company's environment will work well for you -- and if you can't find ways, don't take the job, because you'll be miserable.
29. hotel sales manager interview question: What really drives results in this job?
Employees are investments, and you expect every employee to generate a positive return on his or her salary. (Otherwise why do you have them on the payroll?)
In every job some activities make a bigger difference than others. You need your HR team to fill job openings, but what you really want is for them to find the right candidates, because that results in higher retention rates, lower training costs, and better overall productivity.
You need your service techs to perform effective repairs, but what you really want is for those techs to identify ways to solve problems and provide other benefits -- in short, to build customer relationships and even generate additional sales.
Great candidates want to know what truly makes a difference and drives results, because they know helping the company succeed means they will succeed as well.
30. How could you improve our sales – in the first month?
Here’s where you’ll draw from your research. The interviewer is looking for specific examples – but being the pro you are – you’ve already been covering these with your previous answers.
Now build on them. Start with what the company does well. Do they have great telephone agents with customer-service awards? Great. Name drop those and talk about your experience in telesales. Are their sales emails fun, informative and engaging? Awesome. Mention how you loved that last subject line. Is their website a crushing disappointment? Now’s your time to mention your e-commerce experience and how you help nudge customers through the conversion funnel.
Whether you’re a face-to-face, telephone or digital Salesperson, bring solid examples of previous successes and ideas for how to make or save your new employer money.
Useful materials for your job interview:
+ 14 tips to prepare for your job interview
+ Common mistakes in a job interview
+ Best hack tips for job interview
+ Tips to answer behavioral interview questions
In this post, let me share all of you about #top 30 common hotel sales manager interview questions and answers. If you need more details such as: hotel sales manager behavioral interview, hotel sales manager interview process, hotel sales manager interview tips...pls leave your comments below.\
1. hotel sales manager interview question: Tell me a little about yourself.
Where to start? What do they want to know? Should I start in high school, college, first grade? It’s one of the most frequently asked questions in an interview: Tell me about yourself. The way you answer this question will set the tone for the rest of the interview. This can be a challenging question to answer if you are not prepared for it, but it’s really asked as an icebreaker.
Briefly talk about your current employer. Discuss 2-3 of your most significant accomplishments. Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. Then discuss how you see yourself fitting into a position at their company.
Related posts: 10 tips to answer question: tell me about yourself?
2. Sell me this pen?
It stumps a room of salespeople when Leo asks it in Wolf of Wall Street, and it still trips up people today. There’s no right or wrong answer to this question, interviewers just want to see your approach to the problem and how you think on your feet.
A good place to start is by prioritising benefits over features. Don’t worry, you can make them up in this scenario. So don’t talk about the pen’s fine tip, instead discuss how it’ll help make messy handwriting more legible. The pen isn’t just metal, it’s a chrome fashion item to accessorise with. It isn’t just a ballpoint, it’s a reliable asset that won’t dry up when called on to write down that number.
Better yet, ask your interviewers what frustrates them about writing and how this pen can solve it. Whatever your technique, speak with enthusiasm, use positive body language and remember to close the sale. “So, can I wrap this pen up for you?”
3. hotel sales manager interview question: What are your greatest strengths?
They are asking you this in a broad sense. So ask yourself: What are you best at doing?
Are you a good leader?
Are you a skilled time manager?
Are you a great communicator?
Are you a detailed planner?
Are you good at convincing others?
Whatever you are best at doing, give the interviewer the top 2 or 3 things you excel at.
DO THIS when answering: What are your greatest strengths?
+ Research the job description to find out what they are looking for and leverage your strengths to match.
+ If leadership is something they are looking for talk about your experience as a leader and projects you have successfully led.
+ Your strengths should be aligned with the requirements of the position you are applying for.
+ Talk about your strengths as a solution to their problems.
DON’T DO THIS:
+ Don’t rattle of a list of strengths that are out of context with the job.
+ Don’t list personal strengths, like that you’re a good parent.
+ Don’t list strengths that you are unable to articulate through work experience.
+ Don’t say you’re not sure.
+ Don’t tell them you don’t have any.
+ Don’t be modest when you answer because this is an opportunity to sell yourself.
4. Do you prefer a long or short sales cycle?
Here are sample answers for the interview question “Do you prefer a long sales cycle resulting in the sale of a large ticket item, or a shorter cycle with more frequent sales? ”
Sample Answer: I think there are interesting points to both types of sales. I like a longer sales cycle, as it gives me time to get to know the customer, and spend time educating them about the benefits and uses of the product. Shorter cycles are more intense, since you typically don’t have the luxury of too much personal knowledge of the customer, or the time for lengthy explanations. You need to hit the high priority topics rather quickly.
5. hotel sales manager interview question: Why did you leave your last job?
Unless you’re still working, you will get asked this question. Even if you are working, they will ask you why you want to leave. But more often than not, if you are not working, chances are that you were laid off, terminated, or quit. You just have to let them know the reasoning behind why you are not working at your most recent job.
If you left of your own free will, then explain why you left and what your plans were in doing so. If you were fired for performance reasons, a simple explanation is all that is needed, but make sure this will not affect the requirements for this new job. If you were laid off, let them know several members of your team were laid off due to the economy and slowing product sales. But warm that up a bit and put it into your own words so it makes sense.
DO THIS when answering: Why did you leave your last job?
+ If you left of your own free will, tell them why you left and reflect positively on your former employer. Tell them it was a hard decision to make but you felt it was the right choice for you.
+ If you were fired, be as brief as possible in your explanation and accept responsibility for what happened.
+ If you were laid off due to downsizing or the economy then tell them this as long as it’s true.
DON’T DO THIS:
+ Don’t bad mouth your past company, boss or co-workers
+ Don’t say that the pay was bad and you wanted more money.
+ Don’t say that the hours were terrible.
+ Don’t say that you could not get along with your manager.
+ Don’t lie if you were terminated.
+ Don’t defend yourself or place blame on the employer.
6. How did you land your most successful sale?
When you answer questions about your sales successes, be sure to give a tangible example of how and why you were successful. When applicants are interviewed for a sales job the interviewer is looking for quantifiable accomplishments i.e. closing the sale, 56% increase in revenue year over year, how you made the sale, etc.
Sample Answer: My most successful sale was one where I had taken over a customer from another salesperson who had to leave suddenly. I immediately contacted the person, and let them know the situation. I knew that my colleague was having a difficult time getting the client to commit to the purchase of a large motor home. Part of it was circumstantial, but when I was given the opportunity to take over the sale, I was able to give the customer some reflection time, and was ultimately able to close the sale.
7. hotel sales manager interview question: What do you know about the company?
Any candidate can read and regurgitate the company’s “About” page. So, when interviewers ask this, they aren't necessarily trying to gauge whether you understand the mission—they want to know whether you care about it. Start with one line that shows you understand the company's goals, using a couple key words and phrases from the website, but then go on to make it personal. Say, “I’m personally drawn to this mission because…” or “I really believe in this approach because…” and share a personal example or two.
8. What do you find most rewarding about being in sales?
Here are sample answers for the interview question “What do you find most rewarding about being in sales?”
Sample Answers
• I really enjoy making contacts, and spending time talking with people. The most rewarding part of being in sales, for me, is the time spent with customers, helping them make the right decision about a product.
• I think the most rewarding thing about sales is providing customers with the best service possible. I pride myself on making sure that a customer knows about the product they are purchasing, and has the ability to use it to its fullest potential.
9. hotel sales manager interview question: What are your long term career goals?
This top 10 question is asked to see how goal oriented you are with your life and if you have a short or long term goal or plan for your career. Don’t say that you don’t know.
This is a good chance to tell the interviewer how you progressed through your career, how you started and where you are at, today, and that you are right on track. Be specific and to the point. Again, this is a short answer question.
You can really turn this answer around any which way that works best for you. The basic idea that you want to get across to the interviewer is that you have a plan for where you are going. Most people don’t, they just wander around from job to job, but not you.
For what every position or qualifications you possess, identify the next logical step for that position and use that as your answer. Try to avoid job titles and focus on gaining experience and responsibilities.
“For the past 3 years, I have been working as a systems analyst and I see myself growing by moving into more challenging roles, with greater responsibility perhaps in management, or project management.”
Related post: 10 tips to answer question: Where do you see yourself in five years
10. What do you think are the most important skills in succeeding in sales?
You could put a number on the skills to structure your answer around this. For example, “In my opinion, the three most important sales skills are…” Instead of referring to specific sales techniques, you should mention competencies and skills which a salesperson need to get success.
Below are some skills including:
• Adjust your approach to different people and situations.
• Ask a right question and how to listen.
• How to communicate and handle dissatisfaction and rejection of customers.
• Make plan and comply with it.
• Make influence on and persuade customers.
• To be good at negotiating for common agreement.
11. hotel sales manager interview question: What are your biggest weaknesses?
Every candidate knows how to answer this question: Just pick a theoretical weakness and magically transform that flaw into a strength in disguise!
For example: "My biggest weakness is getting so absorbed in my work that I lose all track of time. Every day I look up and realize everyone has gone home! I know I should be more aware of the clock, but when I love what I'm doing I just can't think of anything else."
So your "biggest weakness" is that you'll put in more hours than everyone else? Great...
A better approach is to choose an actual weakness, but one you're working to improve. Share what you're doing to overcome that weakness. No one is perfect, but showing you're willing to honestly self-assess and then seek ways to improve comes pretty darned close.
12. What are the most important sales skills?
Not everyone can handle sales. You need to have the right attitude and abilities. At your job interview, the interviewer will be looking for your sales skills, and the aspects of the process that help close deals. An example of a good answer includes “The ability to recognize both verbal and non-verbal cues to adapt the sales strategies you implement to impress the prospective buyer.”
13. hotel sales manager interview question: What do you consider to be your biggest professional achievement?
Here's an interview question that definitely requires an answer relevant to the job. If you say your biggest achievement was improving throughput by 18 percent in six months but you're interviewing for a leadership role in human resources ... that answer is interesting but ultimately irrelevant.
Instead, talk about an underperforming employee you "rescued," or how you overcame infighting between departments, or how so many of your direct reports have been promoted....
The goal is to share achievements that let the interviewer imagine you in the position -- and see you succeeding.
14. How do you move on from a rejection?
Rejections are common within sales jobs, and one of the primary reasons that most personalities could not handle sales roles. Try to downplay how hard you take rejections, but feel free and be honest about a technique you use to handle rejection or answer with something like, “I simply move on to the next prospect, because a rejection is simply a sign that the individual was not yet ready for our solution.”
15. hotel sales manager interview question: What was your salary in your last job?
This is a tough one. You want to be open and honest, but frankly, some companies ask the question as the opening move in salary negotiations.
Try an approach recommended by Liz Ryan. When asked, say, "I'm focusing on jobs in the $50K range. Is this position in that range?" (Frankly, you should already know -- but this is a good way to deflect.)
Maybe the interviewer will answer; maybe she won't. If she presses you for an answer, you'll have to decide whether you want to share or demur. Ultimately your answer won't matter too much, because you'll either accept the salary offered or you won't, depending on what you think is fair.
Related post: Tips to answer question: what are your salary expectations?
16. How will you introduce yourself to the customers?
Customers are the backbone of an organization. As a sales person, you should know how to handle their queries in a proper way.
While introducing yourself to the customer, also introduce your company. For example, “My name is Meera. I am working with CareerRide Info. We are an online magazine and we help create awareness about various career options for our site visitors.”
Be gentle and try to pay attention to the needs of the customer rather than focusing on your skills.
17. hotel sales manager interview question: Do you have any questions for us?
Beware of candidates who say “no” or that everything has been thoroughly discussed, Enelow says. Now is the time for them to re-emphasize why they’re the most logical choice for the opening by asking key questions they’ve prepared and haven’t had a chance to voice. Those who want to learn more about the company’s professional development opportunities or ask what you personally like best about working there are looking for insights to help them decide whether to accept an offer if it’s extended.
Related post: 10 questions to ask employer at an interview
18. How do you maintain your relationship with your old customers?
Tell the interviewer about the qualities that you possess and which help you build a strong bond with the customers. The company would be interested to know the techniques or styles that you would apply to maintain good relations with your customers.
Maintaining relations with the new and the existing customers is not an easy task. You should never forget your old customers. They are the strength of your organization. Keeping good relations with your old customers would strengthen the organization.
19. Tell us something about your creativity or methods to convince a customer for a big order?
Customers buy a product not only because of the product features that it possess but also for the benefits they gain. The more you explain to the customers about the benefits, the more you can sell a product
You should be a solution provider. Tell them about your creativity skills or the techniques to convince a customer in your style. Explain how you would give the details about a product.
For example, if you buy a chocolate box, wherein the chocolates are stored in a bowl, convince the customer about having a bowl free. You should think out of the box.
20. hotel sales manager interview question: Out of all the other candidates, why should we hire you?
Since a candidate cannot compare himself with people he doesn't know, all he can do is describe his incredible passion and desire and commitment and ... well, basically beg for the job. (Way too many interviewers ask the question and then sit back, arms folded, as if to say, "Go ahead. I'm listening. Try to convince me.")
And you learn nothing of substance.
Here's a better question: "What do you feel I need to know that we haven't discussed?" Or even "If you could get a do-over on one of my questions, how would you answer it now?"
Rarely do candidates come to the end of an interview feeling they've done their best. Maybe the conversation went in an unexpected direction. Maybe the interviewer focused on one aspect of their skills and totally ignored other key attributes. Or maybe candidates started the interview nervous and hesitant, and now wish they could go back and better describe their qualifications and experience.
Plus, think of it this way: Your goal as an interviewer is to learn as much as you possibly can about every candidate, so don't you want to give them the chance to ensure you do?
Just make sure to turn this part of the interview into a conversation, not a soliloquy. Don't just passively listen and then say, "Thanks. We'll be in touch." Ask follow-up questions. Ask for examples.
And of course if you're asked this question ... use it as a chance to highlight things you haven't been able to touch on.
11. hotel sales manager interview question: What can we expect from you in your first three months?
Ideally the answer to this should come from the employer: They should have plans and expectations for you.
But if you're asked, use this general framework:
+ You'll work hard to determine how your job creates value -- you won't just stay busy, you'll stay busy doing the right things.
+ You'll learn how to serve all your constituents -- your boss, your employees, your peers, your customers, and your suppliers and vendors.
+ You'll focus on doing what you do best -- you'll be hired because you bring certain skills, and you'll apply those skills to make things happen.
+ You'll make a difference -- with customers, with other employees, to bring enthusiasm and focus and a sense of commitment and teamwork.
Then just layer in specifics that are applicable to you and the job.
21. At what point do you stop working with a potential client?
A hiring manager is going to want to know how dedicated to the sales process you are, but also how well you can recognize when enough is enough. Sales is all about walking the fine line between being persistent and being pushy and a hiring manager wants to make sure you recognize that difference. A persistent sales person can sometimes help close a reluctant deal but a pushy one can drive one away.
22. hotel sales manager interview question: Why do you want this job?
Again, companies want to hire people who are passionate about the job, so you should have a great answer about why you want the position. (And if you don't? You probably should apply elsewhere.) First, identify a couple of key factors that make the role a great fit for you (e.g., “I love customer support because I love the constant human interaction and the satisfaction that comes from helping someone solve a problem"), then share why you love the company (e.g., “I’ve always been passionate about education, and I think you guys are doing great things, so I want to be a part of i
23. How do you view collaboration within a sales team?
Being a part of a sales team means being a part of…well…a team, and a hiring manager is going to want to know how you’re going to fit in and if you work well with others. While it might feel like you’re on your own most days when working sales, you’ll still be expected to collaborate on some level with other members of the sales team as well as your sales manager and the marketing team.
An employee who is uncooperative can not only slow down the sales process but can also contribute to hostile work environments and may ultimately cost potential clients.
24. hotel sales manager interview question: What can you contribute to this company?
Often in job interviews, you will get a question about how you will contribute to or add value to a company. This question gives you a chance to explain what makes you stand out among all the other candidates and how you will be an asset to that particular company. If you're asked about what you can contribute to the organization, you'll have the perfect opportunity to show the interviewer why you're a good candidate for the job.
The company wants to discover how you can help and what you'll be able to accomplish, if you were to be hired.
How to Prepare a Response
The best way to answer questions about your contributions to the company is to give examples of what you have accomplished in the past and to relate them to what you can achieve in the future. This is known as the STAR interview response method. It provides a simply way to remember how to respond to interview questions: Situation (describe), Task (what you decided to do), Action (how you completed the task), and Result (the outcome of the situation).
First of all, be sure to have researched the company prior to the interview, so you are familiar with the company's mission. Try to identify the company’s specific needs, and then respond by giving examples as to why your education, skills, accomplishments, and experience will make you an asset for the employer in fulfilling these needs.
Take a few moments to compare your goals with the objectives of the company and the position. Match your qualifications to the job, so you're prepared to share what you have to offer. Also, be ready to mention what you have accomplished in your other jobs. Your goal is to impress the interviewer with your accomplishments to date and what you expect to accomplish if you were to be hired.
25. hotel sales manager interview question: Why was there a gap in your employment?
If you were unemployed for a period of time, be direct and to the point about what you’ve been up to (and hopefully, that’s a litany of impressive volunteer and other mind-enriching activities, like blogging or taking classes). Then, steer the conversation toward how you will do the job and contribute to the organization: “I decided to take a break at the time, but today I’m ready to contribute to this organization in the following ways.”
26. hotel sales manager interview question: How would your boss and co-workers describe you?
First of all, be honest (remember, if you get this job, the hiring manager will be calling your former bosses and co-workers!). Then, try to pull out strengths and traits you haven't discussed in other aspects of the interview, such as your strong work ethic or your willingness to pitch in on other projects when needed.
27. hotel sales manager interview question: Describe your dream job?
Three words describe how you should answer this question: relevance, relevance, relevance.
But that doesn't mean you have to make up an answer. You can learn something from every job. You can develop skills in every job. Work backward: Identify things about the job you're interviewing for that will help you if you do land your dream job someday, and then describe how those things apply to what you hope to someday do.
And don't be afraid to admit that you might someday move on, whether to join another company or -- better -- to start your own business. Employers no longer expect "forever" employees.
28. hotel sales manager interview question: What kind of work environment do you like best?
Maybe you love working alone ... but if the job you're interviewing for is in a call center, that answer will do you no good.
So take a step back and think about the job you're applying for and the company's culture (because every company has one, whether intentional or unintentional). If a flexible schedule is important to you, but the company doesn't offer one, focus on something else. If you like constant direction and support and the company expects employees to self-manage, focus on something else.
Find ways to highlight how the company's environment will work well for you -- and if you can't find ways, don't take the job, because you'll be miserable.
29. hotel sales manager interview question: What really drives results in this job?
Employees are investments, and you expect every employee to generate a positive return on his or her salary. (Otherwise why do you have them on the payroll?)
In every job some activities make a bigger difference than others. You need your HR team to fill job openings, but what you really want is for them to find the right candidates, because that results in higher retention rates, lower training costs, and better overall productivity.
You need your service techs to perform effective repairs, but what you really want is for those techs to identify ways to solve problems and provide other benefits -- in short, to build customer relationships and even generate additional sales.
Great candidates want to know what truly makes a difference and drives results, because they know helping the company succeed means they will succeed as well.
30. How could you improve our sales – in the first month?
Here’s where you’ll draw from your research. The interviewer is looking for specific examples – but being the pro you are – you’ve already been covering these with your previous answers.
Now build on them. Start with what the company does well. Do they have great telephone agents with customer-service awards? Great. Name drop those and talk about your experience in telesales. Are their sales emails fun, informative and engaging? Awesome. Mention how you loved that last subject line. Is their website a crushing disappointment? Now’s your time to mention your e-commerce experience and how you help nudge customers through the conversion funnel.
Whether you’re a face-to-face, telephone or digital Salesperson, bring solid examples of previous successes and ideas for how to make or save your new employer money.
Useful materials for your job interview:
+ 14 tips to prepare for your job interview
+ Common mistakes in a job interview
+ Best hack tips for job interview
+ Tips to answer behavioral interview questions
